Abilities/Specifications

• 29 years of experience in various areas of information technology, telecommunication and quality management
• Open- minded for new knowledge and new areas
• Flexibility, creativity, stress tolerance, precision
• Good skill for problem solving, strong team player
• Reliability, loyalty

Professional Career

• Controlling the quality of the products, and services of the Laurel Ltd.

• Introducing and operating Quality systems, and reporting
• ISO 9001:2009 - Successful surveillance audits, and certification renewal between 2010 and 2015
• ISO 14001:2005 - Successful system introduction in 2014 and surveillance audit in 2015
  

• Managing projects/subprojects
• Managing the developing an internal process support "IT portal" system as part of the site modernization tender – 2012
• Managing to introduce of "Tobacconist POS system" – 2013
• Managing to connect tobacconist POS system online– 2014
  Related article:
• "The customers were satisfied after connecting the POS terminals" – Retail News 4/2014

• Key Account with tobacconist customers
  

• Organising the development of Product movement Registration System (ÁRUREG). Specifying IT implementation based on the customs requests, coordinating the programming procedures, performing acceptance tests.

• IT project management:
• ICS – Import Control System
• ECS – Export Control System
• EMCS – Excise Movement Control System Export/Import procedure

• Managing an 8-strong internal technical Help-Desk department (First and second level user support for 15 work and force management, technical inventory, network management and other technical supporting systems: WFMS, OSS-TI, RekoD, DOP, AKAR, INKA, Eszköztár, CNMS, SLM, TEI) Success: Award" from CEO of Hungarian Telekom in 2004
  
• Managing the development of a Help-Desk system (NRPS-Change Management)
  Checking and adjusting the new user requests, monitoreing the developing process and the testing of the delivered new software versions, and implementing these modifications to the living environment and performing the first and second level support
• Constructing and compiling the branch website and programmed dynamic internal-customer supporting and statistical applications . (PHP, PERL, Oracle SQL)
• Organizing and operating ISO processes (ISO 9001:2005 and ISO 14001:2001) of our branch, and auditing partner-branches.
• Specifying KPI-s and preparing Service Level Agreements, and checked their execution between the Network Management Directorate and the IT Directorate and reporting
• Organizing and coordinating user workshops
  

• Tendering telecommunication network plans, and operational works
• Controlling and managing local network acceptance procedures
• Coordinating and performing local twin-wire registration
• Managing implementation of the OSS technical Inventory module on the area of responsibility of Buda Directorate
• Participating in EDI project of Matáv Rt.
• Reviewing contracts of Cable Television Network
• Reviewing diaries of aerial networking jobs 

• Searching and repairing cable failures within the local telecommunication network maintenance, and measuring preventively
• Providing on-site technical supervision
• Digitalization of network registration Success: In 1994 award for ”Excellent Worker” 

SZÜV LTD., SZÉKESFEHÉRVÁR

Position: Hardware Engineer

Details:   

• Repairing and maintain mainframes (R11, R20, IRISZ), peripheral equipments, personal computers, and electronic cash registers
• Training cash register users

TELEKI BLANKA SECONDARY SCHOOL, SZÉKESFEHÉRVÁR

Position: Lecturer 

Details: Teaching information technology

Studies and skills

• Comparative level „ORIGO” A+B (oral and writing) language exam

• Basic A level language exam

• ITIL V3 Foundation
• ISO 9001 - Quality management internal auditor
• ISO 14001 - Environmental management internal auditor
• ISO 27001 - Information security management
• Common Criteria
  

• Navision Dynamics NAV 2009
  
• Microsoft CRM 2013
  
• Windows 95/98/2000/XP/NT/Vista/7/8.1
• Word, Excel, Power Point, Access, MSProject

• Application development using Rational Unified Process
• PHP, PERL, HTML, CSS, JavaScript
  
• SQL/MySQL, Oracle SQL, PL/SQL
• Fox-Pro, Clipper, Dbase, Prolog
  

• Apache, PC/TCP, Novell System manager

• SUMMIT-D and PM
  
• Using SAP-AP and SAP-SRM modules
  
• IIR Help-Desk conference
• Eventus, NGN
• Light communication
  

Presentations and publications

• OSS handbooks - Technical Tasks - 1998 - Published: Távközlési Kiadó

• HYTAS in the OSS
  Success: 1998: Appreciation in the competition ”Author's Award of Matáv Rt.” 
• Telecommunications and Technical registering knowledge - 1999 Published: Magyar Telekom Training Directorate

• OSS handbooks - Technical Inventory - 2000 - Published: Távközlési Kiadó

• 1st User Forum: T-COM Krisztina Head office – 30.06.2006
• 2nd User Forum: T-COM Krisztina Head office - 25.10.2006

• A comprehensive quality management - Laureláció 1/2011
• Standardized company operations Retail News – 1/2013

• The module of the OSS TI and the TI Help- Desk - 27.10.1997 
• User support and help - 16.06.2001
• WFMS Workshop - HD functions. - (12.06.2002 - for the Croatian Telekom)
• WFMS Workshop - WFMS Fault handling and fault-statistics. (31.03.2004 - for the Croatian Telekom)
• The Quality Management Agent's role, responsibilities - 21.11.2006.

Personal information